The LaunchAgent that spawns this window will quietly wait in the background until all these conditions are met. Not network connected, or software server is not reachable – Managed Software Center must have been installed during the MDM enrollment process, there has to be a network connection, and the Managed Software Center server must be reachable.If it does not exist, reimage the machine or manually in MDM and approve the MDM profile.Verify the MDM profile exists in System Preferences -> Profiles.However, there are several reasons why this window would not appear.ĭevice did not MDM enroll – One possibility is the overall enrollment process failed. The “post-setup” software install window should appear after a user is logged into their Desktop for the first time. You can try powering off and trying enrollment again, but if it persists contact to have the previous device record removed from the MDM’s inventory. Device has been enrolled in UVM MDM previously – Another possible cause of this is when a device has been previously enrolled in UVM’s MDM, and tries to enroll again, such as after an erase/reimage.The simplest solution is just to power off and try again.
Communication issues – One possible source of this is is that the Mac client is having trouble getting a response from the UVM’s MDM server, either from network problems or server problems or even issues with the client itself.If you’re experiencing longer wait time or hanging, check the possible causes below: Under normal circumstances, the Remote Management process of contacting the enrollment server should take less than 2 minutes. You may encounter an issue in which the Remote Management screen reports that it is contacting the enrollment server, but hangs on this screen indefinitely.
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